Returns & Exchange Policy
We want you to love what you wear. If you're not fully satisfied with your purchase, here's what you need to know:
- Exchange or Credit Note Only: We do not offer cash refunds. A credit note equivalent to your purchase amount or a size exchange is available.
- 14-Day Window: You may initiate an exchange or credit note within 14 days of receiving your order.
- Product Condition: Items must be unused, in original condition, and returned with original packaging and proof of purchase.
- Reverse Pickup: We offer reverse pickup at an additional cost of ₹150.
- Quality Check: All returns undergo a quality check. If the item fails to meet the required conditions, it will be returned to you at your cost and no refund or credit will be issued.
- Processing Time: Exchanges or store credits are processed within 10–12 business days.
Need Assistance?
📞 Call us at: +91 70858 11175
📧 Email us at: mrak.clothing@outlook.com
Our team is here to help you with the return or exchange process.